PEARLS & PONYTAILS
We offer standard shipping for a rate of £1.95 per order, regardless of the amount of items purchased.
Worldwide shipping is an additional £5.99 per order and next day delivery within the UK is also £5.99. Next day delivery still involves a production time of any hand made orders of 3-6 days.
We personalise and ship all orders within 3-6 business day to ensure that your package reaches you as soon as it possibly can.
Standard Post does not provide tracking information or insurance. If you require tracked, expedited or insured shipping for any reason, please message us to discuss the additional costs before placing your order.
Official postal estimates are (this is after production)
UK - 4-7 days
Rest of the World - 6-12 days
We have found these estimates to be accurate and sometimes generous, with many customers receiving their orders on the earlier end of the scale.
Please be aware that, once shipped, packages can sometimes be delayed in transit by exceptional circumstances, customs delays, etc. but these are rare occurrences.
If your order seems to have been delayed or does not reach you please contact us to discuss. In the extremely rare case that a package is lost we will work with you to replace it, once a sufficient amount of time has passed to rule out any delays.
Please be aware of the potential for customs and import duties on packages (particularly those of a greater value). These charges are the responsibility of the buyer.
Returns and Exchanges: Customer satisfaction is very important to us! If you are unhappy with your purchase for any reason, please contact us within 24 hours of receipt and we will do our very best to resolve any issues.
Returns can not be accepted on custom orders but as previously mentioned if you have any problems with your order please do not hesitate to contact us at [email protected]
In the rare case that an item seems to have been damaged in transit, please contact us with a description (or, even better, a photograph) of the issue and we will work with you to resolve the problem and replace your piece.
In the extremely rare case that a package is lost we will work with you to replace it, once a sufficient amount of time has passed to rule out any delays.